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Leadership Skills for Administrative Professionals
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The business and office environment of the 21st century is technology-based, fast-moving, and constantly changing. In this climate, Administrative Professionals act as “ground control,” ensuring a smooth flow of information among highly diverse and widely distributed managers, staff members, and customers.
There’s no question that the receptionist, secretary, and office manager positions of yesterday now require more than just basic telephone, filing, and computer skills. To manage and coordinate today’s typical office, administrative professionals also need a well-developed array of interpersonal communication, time mastery, and project management proficiencies. They must often be “leaders” without any formal power or authority.
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Leadership Skills for Administrative Professionals provides proven models, tools, and techniques for understanding and dealing with people, for organizing and effectively using time, and for planning and coordinating multiple projects and resources. The content is specifically targeted to meet the needs of “support” personnel – those not in formal leadership roles, but who are nonetheless required to have an almost intuitive understanding of the needs of a business and its management team – and to possess and demonstrate a highly sophisticated set of interpersonal and organizational skills.
The program consists of three separate one-day seminars. Attendees may enroll in one, two, or all three of the seminar units described below.
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Unit 1. Communication Skills
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Unit 2. Time Mastery Skills
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Unit 3. Project Management Skills
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This seminar focuses on the key leadership skills and administrative tasks that are required to initiate, plan, execute, control, and close a project – as well as the proficiencies that are needed to schedule, coordinate, track, and report on the active projects, assignments, and work tasks that may be in progress within a typical business or office setting. The key skills required to accept, adapt to, and positively influence change in this setting are also presented. Finally, the session offers valuable guidelines for effectively leading a group without having any formal power or authority.
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Doug Heatherly, Ph.D. Doug@DHeatherly.com Texas & New Mexico: P.O. Box 1990 San Benito, TX 78586 (956) 412-1131 Arizona, Nevada, & California: 848 N. Rainbow Blvd. Suite 594 Las Vegas, NV 89107 (702) 951-3472
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